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Online Banking FAQ

I have forgot my online banking PIN how can I reset it?

After entering in your online banking identification number or alias, select Forgot PIN? and follow the on-screen instructions. (Forgot PIN must be enabled under Options before using this feature.)

I don’t have a Netteller account how can I set one up?

From our website under the Online Banking section select Enroll in Online Banking. Follow the on-screen instructions to request an ID. If we don’t already have an email address on our system for you, you will not be able to use the self-enroll process. Call any of our branch locations to have them setup a new Netteller ID for you.

I’m having trouble logging in to Netteller or accessing certain features. What now?

We only support the current and prior major releases of Internet Explorer, Firefox, Safari and Chrome. To check your browser version, from the Netteller logon screen select the link Test Browser.

If trouble persist navigate to the options within your web browser to clear the Cache and Cookies. Once this is complete, exit out of all browser windows and then relaunch the browser and log back into our online banking site.

I received an email with an attachment to my statement, but I'm unable to retrieve the statement. How do I view it?

To access an E-Delivery statement or notice you must have Adobe Reader installed and set as the default program to handle PDF documents.

You can access all your statement for the past 14 months by logging into your Netteller account and selecting the tab for E-Delivery.

How do I update my email address?

Your email address can be updated from the Options tab after logging into Netteller.

I can’t see all my accounts within the FRSB Mobile app. Am I doing something wrong?

To enable access to additional accounts in the mobile app you have to login to the full desktop site, under the options tab and enable the account under Mobile Settings.