Debit Card Fraud

{beginAccordion}

Debit Card Security Tips

The Following Are Some Debit Card Security Tips

  • Treat your debit card as you would cash or checks. Always keep your debit card in a safe and secure place.
  • Contact First Robinson Savings Bank immediately at 800-272-0212 if your card is lost or stolen or after regular hours call 888-263-3370, or if you suspect unauthorized use.
  • Do not send your card number through email.
  • Do not give out your card number over the phone unless you initiate the call.
  • Review your account statements as soon as you receive them to verify transactions. Contact First Robinson Savings Bank immediately if you discover any discrepancies.
  • If you receive a replacement card, destroy your old card.
  • When selecting a Personal Identification Number (PIN) don't use any number or word that appears in your wallet (such as name, birth date, or phone number).
  • Activate your new debit card by calling 855-726-4885 and sign any new cards immediately when you receive them.
  • If you are expecting a new or re-issued debit card and do not receive it, contact First Robinson Savings Bank immediately.
  • Do not write down your PIN anywhere, especially on your card, and never give your PIN to someone else.
  • Ensure no one sees your PIN when you enter it.
  • When making internet purchases look for "secure transaction" symbols like the lock symbol in the corner of your web browser search bar or "https://" in the address bar of the website. The "s" indicates "secured" and means the web page uses encryption.
  • Always log off from any website after making a purchase transaction with your debit card.
  • Safe-keep or securely dispose of your transaction receipts.
  • Never sign a blank charge slip.

{endAccordion}

{beginAccordion}

Using an ATM

When Using an ATM…

  • Be aware of your surroundings and use caution when withdrawing funds.
  • Watch for suspicious persons or activity around the ATM. If you notice anything out of the ordinary, come back later or use an ATM elsewhere. If you are in the middle of a transaction: cancel the transaction, take your card and leave the area. Come back at another time or use a different ATM.
  • Report all suspicious activity immediately to the owner of the ATM or to local law enforcement.
  • Refrain from displaying cash, and put it away as soon as your transaction is completed. Wait to count your cash until you are in a safe location.
  • If you have further questions regarding your Debit Card security, please contact First Robinson Savings Bank at 800-272-0212.

{endAccordion}

{beginAccordion}

FraudWatch Texts

One of our main goals is to ensure the safety of our customers. Our fraud system will send a text from FraudWatch letting you know that there has been potential activity of suspicious items on your debit card. The text message system asks for a yes or no confirming a transaction. FraudWatch DOES NOT contain any links for you to click to review transactions. The FraudWatch text DOES NOT ask for card or account number information.

Another way for early detection of fraudulent debit card transactions is to download our SecurLOCKEquip app. SecurLOCKEquip app allows instant notification of debit card transactions attempted on user’s debit cards.

{endAccordion}